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Danielsson Reels Customer Service

3K views 8 replies 8 participants last post by  glcaddis  
#1 ·
Somewhere along the line I put a slight bend in the reel foot of my Danielsson. I could get it in the reel seat of the rod but it was far from being a pleasant experience. I contacted the company to see how I could order a replacement part. They said “we’ll send you one for free”.

The new reel foot along with two mounting screws arrived from Sweden today, it fits perfectly. Not only do I have a great reel, this was the best customer service experience I’ve had in a long time and I wanted to share my experience with the Speypages community.
 
#3 ·
Danielsson is the gold standard when it comes to service. They will still work on old reels they made for LOOP 20 years ago, if they have the parts. Their delivery and shipping service is excellent. I'm a vintage Hardy man, and like some other things as well, but if I were to fish with new modern reels, they would be where I would go without question, and their products cover the range from 4" brook trout to sailfish. The only negative is their reels are relatively light, so balance on longer rods can be an issue in some circumstances.
 
#7 ·
Danielsson just keeps getting better. When I started buying from them, 3 years ago, they were shipping to the states with FEDEX. Not sure when they switched to DLH, we the last four purchases have arrived in 3 to 5 days after ordering. FEDEX usually took 7 to 10 days, which isn't bad and I wasn't complaining, DLH just seems make it happen. Their shipping seems to leave the factory in the afternoon or early evening, the next morning it is in the European hub for shipment to the states. The next day it is typically in their receiving hub in the states and often gets to my house the next day. I don't think their reels are the best reels made, but for the price, I don't believe you can beat the value.
 
#9 ·
I made the statement, "...I don't think their reels are the best reels made," to avoid starting an argument. I don't know who makes the best reels, it likely depends on what you are fishing for and where you are doing it. What I will say is this--if you are looking for a drag reel for two-handed fishing and want flawless workmanship at a very reasonable price, I'd tell you stop looking after you've tried a Danielsson. My L5W 8twelve reels cost around $260 plus shipping, so inside of $290. To find an American or British made reel with the same attributes you are talking at least twice that much. Their single hand reels are unique and I used to drive Saabs, so you can guess that I might be attracted to Swedish quirkiness.

On the downside, if there is one, the method of changing spools on their F3W and larger series might be a challenge for someone with very large hands. The overrun protection on the single hand reels may not appeal to some, but I like the clever way they approach it. Fly reels are like almost everything else in life, our tastes are individual and what floats your boat may sink mine.