I had a deal with those guyss on wader warantee.
I'll never buy another orvis product again, ever...:saevilw:

 

You pay an additional $325 and the will hook you up with a Helios...

Not sure if that is a good option or not, I had never broke a rod while fighting a fish until I began using Helios rods, they replaced them, but the only customer service I want is the one I don't have to use for non-sense the first time I ever use a rod....

I should add, the reason for breakage was due to guides wrapped too tight on two rods, not because of crappy blanks...

 

You can send it in at any Orvis Company store, or... they have a rod upgrade program for broken rods if you wish.

 

If you have a local Orvis store or authorized dealer I would ask if they can send it in for you. Sometimes this will get better service than a end user dealing directly with the manufacturer.

 

Orvis Customer Service

I have found the Orvis Customer Service easy to deal with. Call or email them and they will give you an estimated cost and delivery for repairs. It may be a problem for you to get a new tip for an older rod that has a non warranty issue. They certainly will be able to explain the options available for your repair.

Doug