Join Date: Apr 2009
Location: Eastern Ontario
USPS has been good
Looking at 15 years of history, and including a time when as an Operations Director where one of my groups managed 3000 shipments a week:
* USPS - very reliable and border crossing can be unpredictable and slow. No lost shipments
and delivery speed usually good. Slow delivery I maintain is a function of Canadian Border Services.
* CanadaPost - reliable, but can be slow. Two shipments - lost-damage.
* Purolator - fast, reliable but limited coverage. No lost shipments.
* Emery - Fast and reliable. One damage shipment (clearly they dropped an container on it).
* FedEx - Fast, fare reliability - no lost shipments, damage is too frequent. Illustrates a lack of carrying of drivers and limited liability FedEx hides behind (this was a conclusion well before the Computer Monitor over the fence incident). We seen them clean up and rebox damage shipments, so you accept a damage shipment unknowingly.
* UPS - Often slow (gotten better), cross-border tracking was a joke (got better in the 90s when they bought Frtiz-Starboard) and too many lost packages. One quarter, we were tracking a 9+% extended lost or permanent lost performance. I do not believe we were the only company tracking and reporting back on their pathetic performance, but they did get better. Besides being upfront with UPS on the issues, we were also instructing our suppliers NOT to use UPS. Link bad performance to lost of sales was the message. I do avoid UPS given this bad historical performance, but have used them recently (from those UPS Stores) and have had no issues.
I am no longer an Operations Director with a group that tracks thousands of shipments, which can provide a strong statistical base for management, so things may have changed.
But to the Q at hand - I have been happy with USPS.