Echo Rod Tips - Forever Out of Stock?? - Spey Pages
 18Likes
Reply
 
LinkBack Thread Tools Rate Thread Display Modes
post #1 of 30 (permalink) Old 03-28-2019, 11:39 PM Thread Starter
Wandering the Driftless
 
john-speypages's Avatar
 
Join Date: Mar 2018
Location: Wisconsin
Posts: 20
Echo Rod Tips - Forever Out of Stock??

Stupidly managed to bust the tip on my brand new Echo Shadow II 3 weight the first day out back on January 5th.

Been calling and checking their web site every single day since to order a couple replacement tip sections.

Keep getting the story of "next week" that becomes BS because its approaching 3 months without any change.

They told me don't bother trying to send the whole rod back for service because if they don't have tips, it isn't any faster and would be cheaper for me to just order the tips.

Anyone else have similar experiences? Frustrating with the midwest driftless prime trout season disappearing quickly in the next month or two and all evidence to date says nothing is going to change.

I get it - we order containers of tons of stuff from China all the time at work. But still, "on the water time" is never this long - 3-4 weeks at most.

Cheers,
- John
john-speypages is offline  
Sponsored Links
Advertisement
 
post #2 of 30 (permalink) Old 03-29-2019, 12:49 AM
Registered User
 
Join Date: May 2017
Location: Deschutes
Posts: 414
That doesn't sound like a raving endorsement, does it?
Palmered likes this.
Skol Bandit is online now  
post #3 of 30 (permalink) Old 03-29-2019, 01:02 AM
non-resident butthead
 
mitchaka2fish's Avatar
 
Join Date: May 2012
Location: your home waters
Posts: 1,637
echo is as an echo does, hey.

and if you turn sage upside down it says ages.


a conspiracy theorist's dream,
shawn

Shawn,

First off I’m not your mate.
mitchaka2fish is offline  
Sponsored Links
Advertisement
 
post #4 of 30 (permalink) Old 03-29-2019, 02:12 AM
Registered User
 
Botsari's Avatar
 
Join Date: Dec 2014
Location: Northern California
Posts: 2,990
I once had tip pre-broken on a new mail order echo, think it was a 3wt Sr Switch, in the plastic it arrived in. But they got me a new tip in just a few days, also broken, still in the virgin plastic, in the exact same spot. But the third one also received in a few days was fine - think they did a visual check that time. I’m not really sure if that is a net good or bad echo story.

But the guys I have interacted with there have been pretty cool. You might try guilt tripping them into giving you a bargain deal on a whole other replacement.

But I feel like the best warranty is knowing there is a real person with an actual name (usually something like Bob or Steve) that can whip you up a new one in an emergency. THAT is insurance. The idea of paying a ton more now (cough...sage) so that they will fish an extra out of the stock room for free IF they still support that model just doesn’t appeal at all after experiencing that. I’m happy to pay for what I need when it is my fault, but knowing it can and will get done without a hassle ... priceless!
Skol Bandit likes this.

“Gravity is a harsh mistress!”, The Tick
Botsari is offline  
post #5 of 30 (permalink) Old 03-29-2019, 09:19 AM
Registered User
 
Biker1usa13's Avatar
 
Join Date: Feb 2018
Location: La Veta Colorado
Posts: 115
Not even close

Quote:
Originally Posted by mitchaka2fish View Post
echo is as an echo does, hey.

and if you turn sage upside down it says ages.


a conspiracy theorist's dream,
shawn
Spelling problem?????
Palmered likes this.

One Bad Mofo
Biker1usa13 is offline  
post #6 of 30 (permalink) Old 03-29-2019, 10:04 AM
Registered User
 
Join Date: Feb 2019
Location: Penobscot River, Grand Lake Stream, West Branch, East Outlet, Intercoastal Florida
Posts: 89
Probably why they named the company Echo. " Broken tip, broken tip, broken tip...."
Skol Bandit and Palmered like this.
Mecast is offline  
post #7 of 30 (permalink) Old 03-29-2019, 02:22 PM
Registered User
 
fishbum's Avatar
 
Join Date: Oct 2009
Location: Central Idaho Rivers
Posts: 107
Echo has always been great to deal with in past

Wow, Echo has always been great to deal with in the past, that was one reason all my kids rods were always Echos, they are tough and quick fast repairs. I would see if they can ship you a loaner rod at their expense until they get more tips in. You may want to ask to talk to the man himself "Tim Rajeff" he has always been very helpful to me in the past. I have dealt with many other good companies in the past including Sage, Scott, Simms, Ross, Lamson, Redington, and Dan Bailey and always considered Echo to have one the best customer service.
raspberry-patch likes this.

“Nothing makes a fish bigger than almost being caught."
fishbum is offline  
post #8 of 30 (permalink) Old 03-29-2019, 03:35 PM
Registered User
 
Join Date: Aug 2015
Location: Kettle, Columbia and north
Posts: 4
I have to agree, Echo's warranty response has been top notch for me. Each of the last two seasons I've managed to break a tip and they have been more than fair, timely, and a pleasure to deal with.
Rustybee likes this.
fishandpaint is offline  
post #9 of 30 (permalink) Old 03-29-2019, 04:02 PM
Registered User
 
Botsari's Avatar
 
Join Date: Dec 2014
Location: Northern California
Posts: 2,990
The loner idea is a good one! Or buy another and sell one of them once the tip comes in - effectively a “rental”. FWIW, to the best of my knowledge they don’t “repair” rods on site. The nice price is due to the rod being manufactured overseas, so short term “repairs” are replacement parts. So they are totally at the mercy of their overseas manufacturer entirely independent of their desire to make things right. That is why suggesting to them some other method of doing so than providing you with a tip they don’t have might work in this case - they have an excellent record of customer service.

In a pinch people like Steve Godshall can often make a replacement part - I have a conversion rod he built out of a sage blank where he of course had to find extra pieces that fit, and worked for the other configuration. He even got the color right. But that was on a classic one of a kind blank not made anymore. Probably very hard to argue doing this for an echo would ever be worth it.

But if trout season in a particular area is “mission critical” you probably need a backup - a lot of us do this with a second rod that overlaps enough with the “critical” one to stand in its place in a pinch.
Rustybee and Wetwader like this.

“Gravity is a harsh mistress!”, The Tick
Botsari is offline  
post #10 of 30 (permalink) Old 03-29-2019, 07:51 PM
Registered User
 
Join Date: Aug 2008
Location: London
Posts: 670
Quote:
Originally Posted by Botsari View Post
In a pinch people like Steve Godshall can often make a replacement part - I have a conversion rod he built out of a sage blank where he of course had to find extra pieces that fit, and worked for the other configuration. He even got the color right. But that was on a classic one of a kind blank not made anymore. Probably very hard to argue doing this for an echo would ever be worth it.
David Norwich of Scotland used to do this for people who had broken tips from discontinued model rods such as Sage RPLs. As he rolled his own blanks, it was only a matter of measuring the tip dimensions and reproducing it to these specs. As far as I'm aware the clients were very happy with the new parts and he even matched the finish colours. He also had a strong opinion on the throwaway mentality created by the lifetime warranties. He described the "black forests" of discarded broken graphite parts and rods due to the lifetime warranties being claimed. I remember breaking a tip 4" down from the top ring on a Loomis GLX in the 90's and was astounded that the whole rod was replaced for the warranty fee of £75! A brand new rod was close to £600 at that time.
sevilla315 is offline  
post #11 of 30 (permalink) Old 03-29-2019, 08:28 PM
Registered User
 
Botsari's Avatar
 
Join Date: Dec 2014
Location: Northern California
Posts: 2,990
Quote:
Originally Posted by sevilla315 View Post
David Norwich of Scotland used to do this for people who had broken tips from discontinued model rods such as Sage RPLs. As he rolled his own blanks, it was only a matter of measuring the tip dimensions and reproducing it to these specs. As far as I'm aware the clients were very happy with the new parts and he even matched the finish colours. He also had a strong opinion on the throwaway mentality created by the lifetime warranties. He described the "black forests" of discarded broken graphite parts and rods due to the lifetime warranties being claimed. I remember breaking a tip 4" down from the top ring on a Loomis GLX in the 90's and was astounded that the whole rod was replaced for the warranty fee of £75! A brand new rod was close to £600 at that time.
I suppose if you have a clear-cut warranty sometimes the full rod replacement is the only choice the company may have. I broke an Orvis intro tier rod tip the first time I tried to string it up, and the guys on the warranty line really sounded like “oh, we were expecting this for that rod”. They offered to make it right, but also instead offered to send me the top tier replacement for what I had already paid, plus a small extra which turned out to be a $350 savings in total on the nicer rod. So I guess there are many ways to skin that cat.

I don’t know if Steve can always manage to do that kind of replacement. But he has the knowledge and closet full of blanks and blank parts. That may be the way to go for that special irreplaceable rod that has sentimental value, but for an echo the replacement delay, and possibly the whole rod, may have to be written off as the risk taken when you opt for the lowest end option. Buying, for example, a used Meiser trout spey might have been a net safer option, but easy to speculate in hindsight.

“Gravity is a harsh mistress!”, The Tick
Botsari is offline  
post #12 of 30 (permalink) Old 03-29-2019, 10:51 PM
non-resident butthead
 
mitchaka2fish's Avatar
 
Join Date: May 2012
Location: your home waters
Posts: 1,637
Talking

Quote:
Originally Posted by Biker1usa13 View Post
Spelling problem?????
this is where you say 'oh, right.... well, never mind then.'


https://www.speypages.com/speyclave/...1&d=1553910575

cheers,
shawn
Attached Thumbnails
Click image for larger version

Name:	IMG_2008.jpg
Views:	92
Size:	1.38 MB
ID:	340922  

Shawn,

First off I’m not your mate.
mitchaka2fish is offline  
post #13 of 30 (permalink) Old 03-29-2019, 11:58 PM
Registered User
 
Humpty's Avatar
 
Join Date: Apr 2018
Location: Northern California (emphasis northern)
Posts: 157
Maybe a suggestion of sending a link to this thread over to Steve Rajeff.
My buddie broke a tip section on his a few seasons ago and Echo was spectacular in building him a replacement, so something has changed.
Echo builds a darn fine rod. Its a shame if their customer service has fallen off as you state.

Humpty
Humpty is offline  
post #14 of 30 (permalink) Old 03-30-2019, 12:00 AM
Registered User
 
Humpty's Avatar
 
Join Date: Apr 2018
Location: Northern California (emphasis northern)
Posts: 157
Now thats funny Shawn!!

Humpty
Humpty is offline  
post #15 of 30 (permalink) Old 03-30-2019, 10:17 AM
Registered User
 
Join Date: Feb 2019
Location: Penobscot River, Grand Lake Stream, West Branch, East Outlet, Intercoastal Florida
Posts: 89
Steve Rajeff = G Loomis

Tim Rajeff = Echo

They are brothers though!

I can hear the conversation though, " Hey Tim do I still have to clean up after you???"
Palmered likes this.
Mecast is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Spey Pages forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes Rate This Thread
Linear Mode Linear Mode
Rate This Thread:



Similar Threads
Thread Thread Starter Forum Replies Last Post
Nextcast and other lines. Eckman Spey Basics 22 02-27-2019 05:04 PM
FS: Echo 2 - 12'4" 7wt Spey Rod 7124FA-4X NWTubefly Spey Classifieds 3 08-22-2018 11:35 PM
Echo TR 6136 rod advice or help please Merlin Rods 2 10-30-2016 05:08 PM
Can graphite be harmonically tuned? Hangdown Rods 30 09-10-2009 01:31 AM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome