Loyalty must be earned, and I do have preferences.
#$! happens even to the best of us, and the quality of an organization is reflected by the response. I had a flyline issue years (decades) ago, and the speed of response from Tim Rajeff is such that I have been a repeat customer. Good lines, backed by a organization that supports their customers.
Problems are very few and far between after fly fishing for 30 years ago, but on my NOT list is Orvis.
Simms has done well in repair of waders and jackets, and quality has been good in the field, so yes, I buy I return to Simms, when I want new gore super materials. Though, I have the impression
though, their offering in their core product line is less than 10+ years ago, and I wish they had more for women (for my 5'1" fishing partner - my wife, Judy).
I decided a long time ago, I would not be a "Sage" or other guy, etc cetera, but to be able to pickup any rod and cast it. So I have old sticks from many, but if I am buying a new spey rod - I will check Meiser first and use them as the standard (they feel good). I have sold off my old Sage, but still have an Loomis GLX 9wt 15' and Scott 1409 rod.
I really like my Burkheimer 7134, but there was a period 4 years ago I tried to buy another rod, and they just would not return my call-email (atypical I hear, but 4 failed attempts means I am not loyal to them). So I bought a Meiser.
I think the only major rod brands (that is not made in China), I have not own once is MacKenzie, B+W, Vision and Thomas.
I wish that Scott would bring back the old SH ARCs, to compliment the Gs.
I dislike reel companies manufacturing obsolesces by changing designs and making old spools not available. Think Nautilus CF, Hardy Princess, anything Ross, et cetera. I can a replacement spool from my ~20 year old Danielsson 2W (landed my earliest steelheads on this (with the Scott ARCs), so Danielsson gets a first look.
I do not see, why my rod and reel from 10+ years ago, needs to be replaced by newer and better. I do not believe I miss any smallmouth bass between the trees along the bank, as I target them on my local river because I am using a 20+ year old Loomis 4pc 7wt 9' GL3 with my 3M System 2 78 Reel.
I am not looking to buy more. Just want to spend more time on the water.