Problems with eBay - Spey Pages
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post #1 of 15 (permalink) Old 06-14-2019, 12:13 AM Thread Starter
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Problems with eBay

I just had a terrible experience with eBay and wanted to share the experience with other members. This is a heads-up for sellers. If you are an occasional seller or thinking about becoming a seller, you might want to read the below.

eBay has implemented a new policy to freeze the payment from the buyer for up to 21 days when the seller has a short selling history or the seller has not sold any item in the preceding 90 days on eBay. I found this out when I recently completed a sale of a Mako 9600B in the total amount of $1900. The buyer purchased it on May 26, the reel was shipped out next morning from Japan to the USA, the reel reached the buyer's door on June 1, and finally the reel was picked up at the post office on June 5. Dispite my expeditious handling of the shipping, eBay kept the funds from the sale frozen for 20 days - the buyer paid on May 26 and I received the payment on June 14 (today, Japanese time). They ignored my repeated complaints even after I pointed out to them that eBay tracking system showed the item as "delivered" and that the buyer had immediately left a positive feedback on the transaction. eBay's new rule on payment hold says that the payment is released to the seller one day after the eBay tracking system shows the item as "delivered". Strangely, one of the customer service staff told me that the funds would be released 1 day after the delivery, while another one told me 3 days after. ??? Neither happened. eBay did not follow the rules on the payment hold written on its own website. After repeated complaints from me, the eBay customer service told me that a request was sent to PayPal to remove the hold on June 7. But, in reality, I confirmed with PayPal that eBay had not sent such a request. So, I complained to eBay again. After 4 more complaints from me, on June 9, eBay finally told me to wait until the initial scheduled release date of June 14 - eBay would not send a request to PayPal to remove the hold on the payment. I complained again and told eBay to release the payment immediately and was completely ignored by eBay.

This chain of events indicates to me that eBay had no intention of releasing the payment until June 14 from the beginning, regardless of how I handled the shipping, and deliberately kept dodging my requests for the removal of the hold on the payment - eBay costomer service kept changing the story to buy time until June 14 was close and finally ignored my message.

I used to trust eBay. But, I can't say the same any more. From next time, I will clearly state in the item description that I will ship out the item only after I receive the payment, not eBay. I own the item, not eBay.

Hopefully, this info will be of some help to some of you.
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post #2 of 15 (permalink) Old 06-14-2019, 12:53 AM
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to be fair they will only earn millions of dollars in interest by doing this.

took my beatings during the hair hackle phase... never again.

cheers,
shawn
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Shawn,

First off I’m not your mate.
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post #3 of 15 (permalink) Old 06-14-2019, 01:00 AM Thread Starter
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Agreed. That's what I suspected. PayPal used to be a part of eBay. With the overnight lending rate hovering around 2.4% (on the annual basis, but still...), they can pool lots of frozen payment to earn some serious $$$.
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post #4 of 15 (permalink) Old 06-14-2019, 01:01 AM
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What colors did you wear, Shawn?

Quote:
Originally Posted by mitchaka2fish View Post
to be fair they will only earn millions of dollars in interest by doing this.

took my beatings during the hair hackle phase... never again.

cheers,
shawn
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post #5 of 15 (permalink) Old 06-14-2019, 01:22 AM
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the ones that accent my eyes, of course.

truth be known we thought we'd earned thousands.
ebay did. we did not.
in hindsight I did not choose my partner in crime wisely. because he was considered a business we were hammered in fees... and maybe rightly so.

cheers,
shawn
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Shawn,

First off I’m not your mate.
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post #6 of 15 (permalink) Old 06-14-2019, 05:54 AM
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Sorry to hear, you where great to work with on the tansaction we did. I will reconsider doing anything on Ebay from now on as I was considering selling some things there.

Tight lines! B K Paige
"Occupy Skagit"
Wishin I was fishin the Sauk!!!
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post #7 of 15 (permalink) Old 06-14-2019, 08:02 AM
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I'm sorry to hear this kind of thing since many of us regularly scan ebay for items of interest.

Something you said is...to me...the single most important comment you made..."I own the item, not eBay".

Problem is...they have us by the proverbial short hairs and they know it. So what to do other than look for other options?

Petri Heil,
George
The difference between genius and stupidity is genius has its limits - Albert Einstein
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post #8 of 15 (permalink) Old 06-14-2019, 11:12 PM Thread Starter
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>they have us by the proverbial short hairs and they know it.
They do, don't they. I, living in Japan, have several better options to sell
directly to the Japanese people, but the market size is nowhere as large as eBay.
But, an experience like this definitely works against using eBay.

Hey Rifflehitch, how's the Mako working out for you? Got any fish on it yet?
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post #9 of 15 (permalink) Old 06-15-2019, 10:31 AM
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Your Item...Your Money

Quote:
Originally Posted by fishordie View Post
>they have us by the proverbial short hairs and they know it.
They do, don't they. I, living in Japan, have several better options to sell
directly to the Japanese people, but the market size is nowhere as large as eBay.
But, an experience like this definitely works against using eBay.

Hey Rifflehitch, how's the Mako working out for you? Got any fish on it yet?
Of course I've never bought or sold in that price range on eBay, and perhaps that has something to do with the hold policy...who knows? I don't ship internationally either...another possibility. I'm certainly not standing up for them...if you sell something, and get paid immediately...then the funds should be yours...immediately!! That's my opinion anyway......

Petri Heil,
George
The difference between genius and stupidity is genius has its limits - Albert Einstein
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post #10 of 15 (permalink) Old 06-15-2019, 11:18 AM
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I agree with fishordie completely. It appears eBay has gotten too large and believes it can be arrogant in the handling of other peoples money.

It is another example of why it is a better idea to pursue your sales thru the Spey Pages Classifieds. There is a personal connection with your customers and the money matters are in your control.

My 2 cents.

Doug

That was not a bad cast. I was just casting to the nearby fish.
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post #11 of 15 (permalink) Old 06-15-2019, 02:54 PM
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Quote:
Originally Posted by fishordie View Post
>they have us by the proverbial short hairs and they know it.
They do, don't they. I, living in Japan, have several better options to sell
directly to the Japanese people, but the market size is nowhere as large as eBay.
But, an experience like this definitely works against using eBay.

Hey Rifflehitch, how's the Mako working out for you? Got any fish on it yet?


Not yet, I had plans for a sailfish tripin May but my buddy couldn't pull it off. Planning for Guatemala next May!

Tight lines! B K Paige
"Occupy Skagit"
Wishin I was fishin the Sauk!!!
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post #12 of 15 (permalink) Old 06-15-2019, 04:48 PM
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A possible explanation is that bank transitions between countries often take far longer times. While eBay/PayPal handle some details, it is still the banking system at work underneath it all. Some countries have laws, and beyond that various institutions require different length holds to check/electronic transfers. 21 days is pretty long but not unheard of. As I learned a few years back, even for certain transfer entirely within my country (US) and even when the check “clears” and appears your account, the bank itself may choose to put a hold on the funds for as long as a month to insure the validity of the check, especially if it is a large paycheck or something. I would guess that there are certain kinds of shell game style frauds and can be perpetrated based on time delays, etc that they are guarding against.

Anyway, I highly suspect the policy has very little to do with the item actually changing hands, and instead is related to the fact that an overseas transfer of funds occurred. They might haves either a policy or an algorithm that decided for a certain transfer amounts, seller history, and point to point details that they will put a hold on things for “security”. This is not to say it is reasonable, nor that they aren’t possibly motivated by earning gains over and above the “security” issue. At the least they should issue a notice of this as a warning before the transaction is finalized. But as far a international transactions go, you are somewhat limited as to your ultimate rights and expectations. But the transaction was super documented so you will have everything you will need to sue them in the worst case senario.

I wouldn’t be surprised if there is also a classic catch22 type issue here - if the algorithm/manager receive lots of inquiries/complaints about how long it is taking then that would make them LESS likely to process the whole transaction quickly.

Weirdly, even though Japan is one of the most technologically sophisticated countries in the world, and an ally, etc. almost any time I have purchased things from there using eBay or any other online systems there were always many more issues and restrictions than when ordered from EU countries, especially from the UK. I don’t know the ultimate reasons for this, but that has been my experience many times.

Ultimately I would tend to blame the large and constantly growing level of Internet financial fraud as the ultimate source and not “getting too big for their britches” which happened a long time ago.

“Gravity is a harsh mistress!”, The Tick

Last edited by Botsari; 06-15-2019 at 05:18 PM.
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post #13 of 15 (permalink) Old 06-15-2019, 06:43 PM
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Botsari, I would disagree with you about purchasing from Japan. over the past 2 yrs I have purchased close to 30 items from Japan, including a reel from fishordie with out any issues. Ebay with PayPal or direct sales with wire transfers both go smoothly.
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Tight lines! B K Paige
"Occupy Skagit"
Wishin I was fishin the Sauk!!!
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post #14 of 15 (permalink) Old 06-15-2019, 08:16 PM
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Quote:
Originally Posted by Rifflehitch View Post
Botsari, I would disagree with you about purchasing from Japan. over the past 2 yrs I have purchased close to 30 items from Japan, including a reel from fishordie with out any issues. Ebay with PayPal or direct sales with wire transfers both go smoothly.
I’ve had some weird ones with Japan, and not even for expensive items either, but the system does seem very inconsistent. Were the items you bought as expensive as this recent one? Maybe it was the seller not the buyer that tickled the algorithm for that purchase. It is not really a shock that their customer service is crappy and non-responsive, but I’m not yet ready to assume there is an underlying malicious intent.

Anyway, conspiracy theories aside, things get flagged for other reasons than simple greed by the company, and it may be the price that gets payed due to the few bad actors out there. Hopefully eBay can be upfront with people as to reasons, as well as how to work out of the flags over time. Sounds like they told him he didn’t have enough sales recorded yet, etc. But unfortunately they are probably well within the law on such long delays.

Maybe the OP should send a copy of this thread (and any others like it) to the contact person at eBay. - let them know he is not entirely powerless to effect peoples’ opinions on their practices, and thus have an effect on their bottom line. Possibly he could also ask for the contact info for the immediate supervisor and do the same.

“Gravity is a harsh mistress!”, The Tick
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post #15 of 15 (permalink) Old 06-16-2019, 11:34 PM Thread Starter
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Actually, between eBay and PayPal is not an international transaction. I used to get the payment immediately posted for my use. This was the first time and it happened after eBay implemented the payment hold policy.

I transfer the funds from PayPal account to my bank account in Japan (they charge a fee for that as well). That transfer takes anywhere from 3 days to 7 days. I haven't received the money in my bank account yet.

>Not yet, I had plans for a sailfish tripin May but my buddy couldn't pull it off. Planning for Guatemala next May!
Have fun in Guatemala! Hope this trip will come through for you!
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